Privacy Policy

Our Company Privacy Policy

This privacy policy will explain how our organization Bespoke Contract Services Ltd uses the personal data we collect from you when you use our website.

Topics:

· What data do we collect?

· How do we collect your data?

· How will we use your data?

· How do we store your data?

· Marketing

· What are your data protection rights?

· Privacy policies of other websites

· Changes to our privacy policy

· How to contact us

What data do we collect?

Our Company collects the following data:

· Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

· Register online or place an order for any of our products or services.

· Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

How will we use your data?

Our Company collects your data so that we can:

· Process your order and manage your account.

· Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data on our main internal servers.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0330 088 7000

Or write to us: Bespoke Contract Services Ltd , Enterprise Centre 34 Benchill Road, Manchester M22 8LF

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17th September 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:hello@bespokecc.co.uk

Call us:0330 088 7000

Or write to us at: Bespoke Contract Services Ltd , Enterprise Centre 34 Benchill Road, Manchester M22 8LF

NET ZERO CARBON REDUCTION PLAN TO 2050

1. Our Commitment

Bespoke Contract Services Ltd is committed to supporting the UK's transition to Net Zero by 2050.

As a small waste and specialist cleaning business, we recognise that our principal environmental impacts arise from vehicle fuel consumption, electricity, waste treatment, purchased materials, equipment and wider supply-chain activities.

Our objective is to progressively reduce these emissions while maintaining safe, reliable and cost-effective services for our Housing Association, public sector and commercial clients.

Our carbon accounting will follow the principles of the GHG Protocol, with Scope 1, Scope 2 and relevant Scope 3 emissions measured and reviewed annually.

2. Carbon Baseline – 2026

2026 will be established as our baseline year.

We will collect and record:

Scope 1

• Diesel      and petrol used by company vehicles. 
• Fuel      used in company-owned equipment. 
• Gas      or other stationary fuels where applicable. 

Scope 2

• Electricity      used at offices, depots and operational premises. 

Scope 3

• Waste      disposal and treatment. 
• Purchased      cleaning chemicals and consumables. 
• PPE      and equipment. 
• Business      travel and employee mileage. 
• Subcontractor      activities. 
• Relevant      supplier and transport emissions. 

Where possible, actual activity data will be used. The latest UK Government greenhouse-gas conversion factors will be used for calculations and updated annually. 

3. Reduction Targets

Year/Target

2026

Establish verified internal carbon baseline

2030

Reduce emissions by 30% from 2026 baseline

2035

Reduce emissions by 50%

2040

Reduce emissions by 65%

2045

Reduce emissions by 80%

2050

Net Zero

Targets will be reviewed annually to reflect technological developments, operational changes and improvements in available emissions data.

4. Fleet and Transport

Our vehicle fleet is expected to represent one of our most significant direct emission sources.

We will:

• Maintain      a predominantly Euro 6 fleet during the transition. 
• Monitor      fuel consumption and mileage. 
• Reduce      unnecessary vehicle journeys. 
• Introduce      route optimisation. 
• Minimise      vehicle idling. 
• Maintain      vehicles to maximise fuel efficiency. 
• Consolidate      collections and deliveries where practical. 
• Replace      vehicles with electric or other zero/low-emission alternatives as      operationally suitable. 
• Assess      electric vans and cars when vehicles reach replacement age. 
• Consider      lower-emission alternatives for heavier waste vehicles as technology and      infrastructure develop. 

5. Waste and Recycling

As a waste and cleaning contractor, reducing the environmental impact of waste is a key priority.

We will:

• Maximise      recycling and recovery. 
• Reduce      waste sent to landfill. 
• Segregate      recyclable materials where practicable. 
• Record      waste tonnage and treatment routes. 
• Work      with licensed waste facilities. 
• Encourage      reuse before disposal. 
• Monitor      waste-related carbon emissions. 
• Work      with clients to improve waste segregation. 

6. Cleaning Materials and Consumables

We will progressively reduce the environmental impact of purchased products by:

• Selecting      environmentally preferable cleaning chemicals where suitable. 
• Purchasing      concentrated products where practical. 
• Reducing      unnecessary packaging. 
• Increasing      reusable equipment. 
• Selecting      recycled/recyclable products. 
• Reducing      single-use consumables. 
• Engaging      suppliers regarding their environmental credentials and carbon      information. 

7. Energy

We will reduce energy consumption through:

• Energy-efficient      lighting and equipment. 
• Improved      energy management. 
• Avoiding      unnecessary equipment operation. 
• Considering      renewable electricity tariffs. 
• Investigating      onsite renewable energy where practical. 
• Monitoring      annual electricity consumption. 

8. Supply Chain

Suppliers and subcontractors will increasingly be assessed against environmental criteria.

We will encourage key suppliers to provide:

• Carbon      information. 
• Environmental      policies. 
• Recycling      information. 
• Sustainable      product alternatives. 
• Evidence      of emissions-reduction programmes. 

Where subcontractors are used, environmental performance will form part of our procurement and monitoring process.

9. Employees and Environmental Culture

Our workforce will be encouraged to contribute to carbon reduction.

Training and toolbox talks will cover:

• Fuel-efficient      driving. 
• Vehicle      idling. 
• Waste      segregation. 
• Recycling.      
• Energy      efficiency. 
• Sustainable      purchasing. 
• Environmental      incident reporting. 

We will encourage employees to identify practical opportunities to reduce emissions.

10. Monitoring and Reporting

Carbon performance will be reviewed annually by management.

We will monitor:

• Total      tCO₂e. 
• Scope      1 emissions. 
• Scope      2 emissions. 
• Relevant      Scope 3 emissions. 
• Fuel      consumption. 
• Vehicle      mileage. 
• Electricity      consumption. 
• Waste      tonnage and recycling rates. 
• Progress      against reduction targets. 

The results will be recorded in our Carbon Calculator and used to establish the following year's improvement actions.

11. Continuous Improvement

We recognise that achieving Net Zero cannot be achieved through a single initiative.

Our strategy therefore follows:

Measure → Reduce → Review → Improve → Repeat.

Technological developments will be reviewed regularly, particularly in relation to electric vehicles, alternative fuels, renewable energy, waste recovery and low-carbon cleaning products.

12. 2050 Net Zero Position

By 2050, Bespoke Contract Services Ltd aims to have eliminated or substantially reduced emissions from our own operations and supply chain.

Our priority will always be to reduce actual emissions first, rather than relying on carbon offsets. Where residual emissions cannot reasonably be eliminated using available technology, we will consider credible and appropriately verified measures in accordance with recognised standards and future UK guidance.

Management Commitment

Bespoke Contract Services Ltd's Senior Management Team will be responsible for overseeing this plan, reviewing progress annually and ensuring that Net Zero objectives remain integrated into business planning, procurement, fleet replacement and operational decision-making.

Our commitment is to deliver measurable carbon reduction while continuing to provide safe, reliable and high-quality waste and cleaning services to our clients and the communities we serve.

Bespoke Contract Services Ltd recognises the requirements and principles of Section 54 of the Modern Slavery Act 2015 – Transparency in Supply Chains.

Our current annual turnover is below the statutory £36 million threshold for organisations that are legally required to publish an annual Modern Slavery Statement under Section 54. We therefore understand that the statutory annual reporting requirement does not currently apply to our organisation.

However, we voluntarily maintain a Modern Slavery and Human Trafficking Policy and Statement and apply the principles of Section 54 throughout our business and supply chain.

Our approach includes:

• Zero tolerance of modern slavery, forced labour, servitude and human trafficking.
• Appropriate checks when recruiting employees.
• Verification of employment eligibility and identity.
• Due diligence when appointing suppliers and subcontractors.
• Requiring suppliers and subcontractors to comply with our ethical and modern slavery requirements.
• Assessing modern slavery risks within our supply chain.
• Providing appropriate awareness and training to employees.
• Providing mechanisms for concerns to be raised and investigated.
• Taking appropriate corrective action where concerns are identified.
• Regular management review of our policies and procedures.

Our Modern Slavery Statement is reviewed annually by senior management and updated where necessary to reflect changes to our business, workforce, suppliers or identified risks.

Although we are not currently subject to the statutory Section 54 reporting threshold, we consider voluntary compliance with its principles to be an important part of responsible business practice and our commitment to ethical procurement and the protection of workers throughout our operations and supply chain.